Type | not for profit |
---|---|
Founded | 1996 |
Headquarters | Colchester |
Key people | Jo Causon (chief executive) |
Website | Institute of Customer Service |
The Institute of Customer Service is the professional body for customer service which seeks to lead customer service performance and professionalism. It offers membership to individual customer service professionals and organisations. Nearly 7,000 individuals and over 300 organisations are members.
The Institute runs National Customer Service Week in the first full week of October each year.
The Institute: